TERMS & CONDITIONS AMORIS

Terms & Conditions

Please read these Terms and Conditions carefully before agreeing to our service. All the Terms and Conditions are compulsory to be followed

The production team, Ulala Photo and Amoris, is authorized to publish and post the product on the official website and social media platforms (such as Instagram, Twitter, Facebook, etc.) for promotional purposes. If there are specific images that the client prefers not to be used, it is essential to engage in a discussion and reach a mutual agreement before the event.
Event coverage is based on the quoted package. For example, if the event coverage is 7 hours and the team begins shooting at 10:00 am, the coverage will conclude at 5:00 pm. If the Client needs additional time, Ulala Photo will charge RM200/hour for one photographer or videographer.
Ulala Photo's package is based on the event; if the ceremony (solemnization and reception) is held on the same day, it is counted as two (2) events, and the Client must book a two-event package.
Ulala Photo strictly enforces the right to refuse any photo or video shoot if the client has misrepresented the number of events.
Ulala Photo has the right to assign the photographer(s) or videographer(s) in charge of the event(s).
If the event is to be postponed/rescheduled to a later time and the photographers/videographers need to be available at another event, Ulala Photo reserves the right to change to another photographer/videographer for your event.
The rescheduling request should be communicated at least one month in advance. A rescheduling fee (RM400) will be applied if the client reschedules less than one month before the agreed date.
Ulala Photo's team has the right to consume the food and beverages provided at the event(s).
Free outdoor sessions are included within the session time in the package. If the outdoor session is not possible due to weather or other issues, it will be replaced with an indoor session.
Free outdoor/portrait sessions must be done on the same day of the event within the coverage time. If it cannot be done within the coverage time, the session is non-refundable or exchanged for another item(s)/event(s).
Outdoor location for the photoshoot should be within 20 minutes from the event venue, and only one location should be chosen. The total travel time to that place will be counted in coverage time.
Ulala Photo shall have the initial photos or teaser video ready within seven to fourteen (7-14) working days.
Ulala Photo shall have the edited photo/video ready within 30 working days from the last event. The client cannot interfere with or disturb the editing process (photo or video) during this period. This duration does not include weekends (Saturday and Sunday) and public holidays
Ulala Photo shall have the frame/photobook/exclusive pendrive ready within one to three (1-3) months after receiving edited photos/videos. However, this duration does not include weekends and public holidays. If delays happen, Ulala Photo has the right to adjust the delivery date to another date, which will be announced later to preserve the highest quality of the final products.
The editing scope does not include removing acne, eyebags, external distractions or anything similar to what has been mentioned before. Ulala Photo has the right to ignore it if the client requests it.
Ulala Photo will only use presets from the company.
The client can request to make adjustments (limit to brightness, highlights or shadows) of the photos only after the initial photos are given. If the fully edited photos are given, the client cannot request to make adjustments. If the client wishes to do so, additional charges (RM250) must be paid before the adjustment can proceed.
Once the client has finalised their song selection, the client cannot make any further changes. If the client wishes to do so, additional charges (RM250) must be paid before the adjustment can proceed.
If the client wishes to get the edited photo earlier, additional charges will apply as below:
1. RM500 (1 event): All edited photos will be delivered within 7 days after the last event.
2. RM800 (1 event): All edited photos will be delivered within 1 day after the last event.
If the client wishes to get the edited video earlier, additional charges will apply as below:
1. RM600 (1 event): All edited videos will be delivered within 7 days after the last event.
2. RM900 (1 event): All edited videos will be delivered within 1 day after the last event.
No RAW (unedited) photos will be given to the client. If the client wishes to get the RAW photos, the client needs to pay RM5,000 for all RAW (unedited) photos.
Ulala Photo will choose the photos to be edited. The client is not allowed to interrupt this process.
No RAW (unedited) videos will be given to the client. If the client wishes to get the RAW videos, the client needs to pay RM5,000 for all RAW (unedited) videos.
Ulala Photo will choose the videos to be inserted into the edited video. The client is not allowed to interrupt this process.
For video, the client can only make one-time changes (not including changing to a new song). Any further adjustment to the video by the client will incur an additional charge (RM350 for any additional changes).
Amendments to the video are permissible within 10 days from the date of delivery. Subsequent to this period, a fee (RM350) will be applicable for any requested modifications.
If there is no response from the client regarding the photo selection or any other related matters after ten (10) working days from the date the client received our email, phone, SMS, or Whatsapp, Ulala Photo is not responsible for the safekeeping of photos/videos and may not retain them indefinitely.
The client is not allowed to interrupt the process of editing photos, photobook, or video preparation. Third-party intervention (parents or family members) will not be entertained.
After submitting the photobook draft to the client, the client can only make one-time changes. Once the draft is approved and Ulala Photo has submitted it to the factory for printing, no further adjustments can be made. If the client wishes to make additional changes at this stage, they will incur an additional charge of RM50 per page.
If the client (including family and friends) damages Ulala Photo's equipment during the event, they will be responsible for paying the total price of the equipment (subject to the market prices).
Ulala Photo will not be held responsible for any property damages or costs lost due to cancellation.
If cancellation is made by the client (except due to MCO) after deposit payment, the client will be penalised as compensation to Ulala Photo where:
1. RM400 will be penalised for 1 event (photo only)
2. RM550 will be penalised for 2 events (photo only)
3. RM600 will be penalised for 1 event (photo & video only)
4. RM850 will be penalised for 2 events (photo & video only)
5. No refund if the deposit payment for the photographer and/or videographer is less than RM400
6. No refund will be issued for cancellations made within 1 month of the event date (e.g. if the event is on January 6, 2024, and the client cancels on or after December 6, 2023).
If Ulala Photo cancels or the photographer/videographer does not attend the event(s), the client will receive a full refund.
After six (6) months of receiving all edited photos and videos, Ulala Photo will not be responsible if the client loses their photos and videos. The client is advised to make their backup copies immediately upon receiving the final product.
All personal information and details of the client and Ulala Photo team are confidential and shall not be exposed to the public unless a fraud or irresponsible act occurs.
In the case of fraud or irresponsible acts on behalf of the Ulala Photo team, the client reserves the right to lodge any report.
To ensure Ulala Photo's reputation remains intact, clients can contact our customer service team to report any issues with our services. Posting negative comments or reviews online without notifying us beforehand is not allowed. If Ulala Photo cannot address the issue within 30 working days, clients may proceed to do so.

Terms & Conditions

Please read these Terms and Conditions carefully before agreeing to our service. All the Terms and Conditions are compulsory to be followed ​

Event coverage is based on the quoted package. For example, if the event coverage is 7 hours and the team begins shooting at 10:00 am, the coverage will conclude at 5:00 pm. If the Client needs additional time, Ulala Photo will charge RM200/hour for one photographer or videographer.

Ulala Photo's package is based on the event; if the ceremony (solemnization and reception) is held on the same day, it is counted as two (2) events, and the Client must book a two-event package.

Ulala Photo strictly enforces the right to refuse any photo or video shoot if the client has misrepresented the number of events.

Ulala Photo has the right to assign the photographer(s) or videographer(s) in charge of the event(s).

If the event is to be postponed/rescheduled to a later time and the photographers/videographers need to be available at another event, Ulala Photo reserves the right to change to another photographer/videographer for your event.

The rescheduling request should be communicated at least one month in advance. A rescheduling fee (RM400) will be applied if the client reschedules less than one month before the agreed date.

Ulala Photo's team has the right to consume the food and beverages provided at the event(s).

Free outdoor sessions are included within the session time in the package. If the outdoor session is not possible due to weather or other issues, it will be replaced with an indoor session.

Free outdoor/portrait sessions must be done on the same day of the event within the coverage time. If it cannot be done within the coverage time, the session is non-refundable or exchanged for another item(s)/event(s).

Outdoor location for the photoshoot should be within 20 minutes from the event venue, and only one location should be chosen. The total travel time to that place will be counted in coverage time.

Ulala Photo shall have the initial photos or teaser video ready within seven to fourteen (7-14) working days.

Ulala Photo shall have the edited photo/video ready within 30 working days from the last event. The client cannot interfere with or disturb the editing process (photo or video) during this period. This duration does not include weekends (Saturday and Sunday) and public holidays

The editing scope does not include removing acne, eyebags, external distractions or anything similar to what has been mentioned before. Ulala Photo has the right to ignore it if the client requests it.

Ulala Photo will only use presets from the company.

Once the client has finalised their song selection, the client cannot make any further changes. If the client wishes to do so, additional charges (RM250) must be paid before the adjustment can proceed.

If the client wishes to get the edited photo earlier, additional charges will apply as below:

RM500 (1 event): All edited photos will be delivered within 7 days after the last event.​​

RM800 (1 event): All edited photos will be delivered within 1 day after the last event.

If the client wishes to get the edited video earlier, additional charges will apply as below:

RM600 (1 event): All edited videos will be delivered within 7 days after the last event.​​

RM900 (1 event): All edited videos will be delivered within 1 day after the last event.

No RAW (unedited) photos will be given to the client. If the client wishes to get the RAW photos, the client needs to pay RM5,000 for all RAW (unedited) photos.

Ulala Photo will choose the photos to be edited. The client is not allowed to interrupt this process.

No RAW (unedited) videos will be given to the client. If the client wishes to get the RAW videos, the client needs to pay RM5,000 for all RAW (unedited) videos.

Ulala Photo will choose the videos to be inserted into the edited video. The client is not allowed to interrupt this process.

For video, the client can only make one-time changes (not including changing to a new song). Any further adjustment to the video by the client will incur an additional charge (RM350 for any additional changes).

Amendments to the video are permissible within 10 days from the date of delivery. Subsequent to this period, a fee (RM350) will be applicable for any requested modifications.

The client is not allowed to interrupt the process of editing photos, photobook, or video preparation. Third-party intervention (parents or family members) will not be entertained.

If the client (including family and friends) damages Ulala Photo's equipment during the event, they will be responsible for paying the total price of the equipment (subject to the market prices).

Ulala Photo will not be held responsible for any property damages or costs lost due to cancellation.

If cancellation is made by the client (except due to MCO) after deposit payment, the client will be penalised as compensation to Ulala Photo where:

RM400 will be penalised for 1 event (photo only)

RM550 will be penalised for 2 events (photo only)

RM600 will be penalised for 1 event (photo & video only)

RM850 will be penalised for 2 events (photo & video only)

No refund if the deposit payment for the photographer and/or videographer is less than RM400

No refund will be issued for cancellations made within 1 month of the event date (e.g. if the event is on January 6, 2024, and the client cancels on or after December 6, 2023).

If Ulala Photo cancels or the photographer/videographer does not attend the event(s), the client will receive a full refund.

After six (6) months of receiving all edited photos and videos, Ulala Photo will not be responsible if the client loses their photos and videos. The client is advised to make their backup copies immediately upon receiving the final product.

All personal information and details of the client and Ulala Photo team are confidential and shall not be exposed to the public unless a fraud or irresponsible act occurs.

In the case of fraud or irresponsible acts on behalf of the Ulala Photo team, the client reserves the right to lodge any report.

Deposit payment shall be deemed as acceptance of these Terms and Conditions.

Please read these Terms and Conditions carefully before agreeing to our service. All the Terms and Conditions are compulsory to be followed

RM500 (1 event): All edited photos will be delivered within 7 days after the last event.

RM600 (1 event): All edited videos will be delivered within 7 days after the last event.