Please read these Terms and Conditions carefully before agreeing to our service. All the Terms and Conditions are compulsory to be followed.

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1. The client is required to make a 50% deposit payment of the selected package price to secure your booking date. Your date is only confirmed right after the deposit has been made.

2. The client is obligated to make another 40% of the payment for the agreed package within one week after the last event. If the client failed to make the transaction, the editing process would not proceed until payment is made.

3. The client must pay the remaining 10% for the agreed package before all edited photos/videos are given OR frames/photobook/exclusive pendrive is ordered by Ulala Photo team.

4. The production team (Ulala Photo) will have the rights to publish/post the product on the official website and social media (Instagram, Twitter, Facebook etc.) for marketing purposes.

5. Ulala Photo shall have the edited photo/video/frame/photobook/exclusive pendrive ready within one to four (1-4) months from the date of the last event. The client cannot interfere/disturb the editing process (photo or video) during this period. However, this duration does not include weekends and public holidays. If delays happen, Ulala Photo has the right to adjust the delivery date to another date that will be informed later in order to preserve the highest quality of the final products.

6. The editing scope does not include removing acne, eyebags, external distraction or anything similar to what have mentioned before. Ulala Photo has the right to ignore it if the client request to do it. 

7. Ulala Photo will only use presets from the company.

8. The client can request to make adjustments (limit to brightness, highlights or shadows) of the photos only after the initial photos are given. If the fully edited photos are given, the client cannot request to make adjustments. If the client wishes to do so, additional charges (RM250) will need to pay before the adjustment is proceed.

9. If the client wishes to get the edited photo earlier, additional charges will apply as below:

   1. RM500 (1 event): All edited photos will be delivered within 7 days after the last event.​​

   2. RM800 (1 event): All edited photos will be delivered within 1 day after the last event.

10. If the client wishes to get the edited video earlier, additional charges will apply as below:

    1. RM600 (1 event): All edited videos will be delivered within 7 days after the last event.​​

    2. RM900 (1 event): All edited videos will be delivered within 1 day after the last event.

11. No RAW photos will be given to the client. If the client wishes to get the RAW photos, the client needs to pay RM100 per photo.

12. For video, the client is only allowed to make one-time changes, any further adjustment on the video from the client will cause an additional charge. (RM350 for any additional changes).

13. If there is no response from the client regarding the photo selection or any other matters related after ten (10) working days from the date client received our email, phone, SMS, or Whatsapp, Ulala Photo is not bound to keep the photos/videos and will not be responsible on the delay and the safekeeping of the photos/videos.

14. The client is not permitted to interfere during the process of editing photos, photobook or video preparation. Third-party intervention (parents/family members) will not be entertained.

15. The client is only allowed to make one-time changes after photobook draft is submitted. Any further adjustment on the draft photobook from the client will cause an additional charge (RM50 per page).

16. If there is any damage to Ulala Photo's equipment caused by the client (including family members or friends) during the event, the client need to pay the total price of the equipment. 

17. Ulala Photo will not be held responsible for any property damages or costs lost due to cancellation. 

18. If cancellation is made by the client (except due to MCO) after deposit payment, the client will be penalised as compensation to Ulala Photo where:

    • RM400 will be penalised for 1 event (photo only)

    • RM550 will be penalised for 2 events (photo only)

    • RM600 will be penalised for 1 event (photo & video only)

    • RM850 will be penalised for 2 events (photo & video only)

    • No refund, if the deposit payment for the photographer and/or videographer is less than RM400​

19. The client will get a full refund if Ulala Photo makes the cancellation or the photographer/videographer does not come to the event(s).

20. After six (6) months of the last event, Ulala Photo will not responsible if the client lost their photos/videos.

21. All personal information and details of the client and Ulala Photo team are confidential and shall not be exposed to the public unless a fraud or irresponsible act occurs.

22. In the case of fraud or irresponsible acts on behalf of the Ulala Photo team, the client reserves the right to lodge any report.

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* Payment of the deposit shall be deemed as acceptance of these Terms and Conditions.